Streamlined Academic IT Support with Data-Driven Upgrades
Client: Hofstra UniversitySupported multiple platform upgrades and asset management synchronization. Delivered custom reports and training to enhance IT responsiveness for students, faculty, and staff, resulting in improved service performance and operational transparency.
Delivered Global Platform Support Across ITSM Lifecycle
Client: AZ Electronic Materials (Multinational)Supported platform development and administration over a three-year global engagement. Enabled scalable ITSM processes and international process consistency.
Stabilized and Enhanced ITSM for Transportation Agency
Client: Department of Transportation, NYDesigned and deployed a customized ITSM solution to replace fragmented support tools. Delivered in-house training and process alignment to improve user satisfaction and operational transparency.
Extended Legacy System Life Through Targeted Customization
Client: Maryland Department of the EnvironmentConverted a two-week engagement into a multi-year partnership. Delivered custom ITSM upgrades, asset data migration, and training across user groups. Improved platform usability and extended system ROI.
Accelerated Transition from Legacy Systems in K–12
Client: Newark & Paterson Boards of Education, NJProvided expert guidance and tier 3 database support during transitions from Oracle and Sybase to Microsoft SQL platforms. Improved service stability and user adoption across multiple school districts.
Consolidated Academic Asset Management Systems
Client: University of VirginiaConducted a 6-month consulting engagement to streamline IT asset tracking and improve platform usability. Supported governance and reporting efforts to align IT with university-wide goals.